Shipping policy
Shipping policy
Shipping Information
We want you to have a clear idea of how our shipping process works and what to expect when placing an order with Breeze.
Order Dispatch
We aim to dispatch all orders within 1–5 business days.
During busier periods, dispatch may take a little longer, but our team always works to send orders as quickly as possible.
If your parcel hasn’t arrived within 30 business days of dispatch, you’re entitled to a full refund.
Once Your Order Has Been Shipped
Once your order has been dispatched, it can no longer be cancelled.
If you wish to cancel after dispatch, please allow delivery to take place, then return the goods to our returns address under our 30-day return policy.
To keep prices fair for our customers, we’re unable to cover the cost of return shipping.
If you need help, contact us at wearbreezeshirts@gmail.com.
Sustainable Shipping
To reduce unnecessary CO₂ emissions, we ship orders directly from where they are manufactured.
This helps eliminate unnecessary transport and warehouse handling, reducing our overall carbon footprint.
While this may add a few days to delivery times, every avoided air mile prevents around 24 kg of CO₂ from entering the atmosphere.
Estimated Delivery Times
United States: 7–20 business days
Canada: 7–20 business days
United Kingdom: 8–14 business days
Australia: 10–16 business days
New Zealand: 10–16 business days
Rest of the world: 10–20 business days
Delivery times may vary depending on your location.
For the most accurate estimate, check the shipping options displayed at checkout.
Priority Processing
Priority Processing is an upgrade that allows your order to be handled first in our warehouse queue.
It speeds up how quickly your order leaves our facility but does not affect the shipping time once it is in the hands of the courier.
Insured Shipping
Choosing Insured Shipping protects your order in the rare event it is lost or stolen during transit.
If this happens, we’ll send a free replacement for the missing parcel.
Tracking Your Order
Once your order ships, you’ll receive an email with your tracking number.
Tracking details can take 24–48 hours to update after dispatch.
You can follow your parcel anytime at:
https://wearbreezestore.com/apps/track123
If Your Package Hasn’t Arrived
If your package hasn’t arrived within 14 business days, please follow these steps:
- Check the expected delivery window using the tracking link above to confirm that the estimated timeframe has passed.
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Verify your address in your order confirmation to make sure it was entered correctly.
Unfortunately, we can’t modify addresses once a parcel has been dispatched. - Check around your property or with others who may have received the parcel (family members, neighbours, reception, concierge, etc.).
- Contact our support team at wearbreezeshirts@gmail.com if you still can’t find your parcel. We can open an investigation with the courier to help locate it.
In many cases, tracking delays are caused by courier updates, and the parcel still arrives within the estimated delivery window.
Special Delivery Instructions for U.S. Couriers
If your address requires special details such as a gate access code, apartment number, or building entry instructions, please include this information when placing your order.
You can add it in the “Delivery Instructions” or “Address Line 2” field at checkout.
U.S. couriers (including USPS, UPS, and FedEx) follow the address exactly as printed on the label.
Missing access details or incomplete information may cause delivery delays or failed delivery attempts, and in some cases, parcels may be returned or destroyed by the courier.
If you live in a gated community, apartment complex, or building with restricted access, please include:
- Gate or door access code
- Apartment or suite number
- Building name or company name (if applicable)
- A contact phone number for delivery confirmation
If delivery cannot be made, couriers may leave the parcel with:
- A building concierge or front desk
- A secure parcel locker (where available)
- A designated safe place (porch, garage, or side door), if permitted
To avoid missed deliveries, please track your order regularly.
If a delivery attempt fails, contact your local courier office promptly to reschedule delivery or arrange pickup.
Refused Delivery
If you refuse delivery of your order or do not accept the parcel from the courier, the parcel may be marked as Return to Sender (RTS).
Unfortunately, RTS parcels are not returned to us. Once marked as RTS, the parcel may be destroyed or disposed of by the courier, meaning we do not receive the goods back.
As we are unable to recover the original goods, we cannot issue a refund in these circumstances. However, we will be able to resend the order to you.
Please make sure you are available to accept delivery and that your shipping details are correct before placing your order.
If you need to add or update delivery instructions after ordering, email wearbreezeshirts@gmail.com immediately — we can often update the courier before dispatch if the order has not yet shipped.